Frequently Asked Questions

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When a returned item is received and checked by our staff we will update your order status and if you have supplied us with a valid email address we will also email you to confirm receipt of your return. Items may be returned subject to our terms within 14 days of receipt, we are unable to accept returns outside this period except during our extended Christmas period when the returns deadline is extended for purchases made between 1 November and 13 December each year until the 10th January or 14 days whichever is later. If you return an item which is not received in accordance with our terms we will return it to you at your cost.
All returns are processed in the order which they are received. If you require a replacement item urgently we recommend that you place a new order online and return the unwanted item for a refund. This way you won’t have to wait for us to process your return, although you will need to pay in full for the new order.
Once a returned item has been checked and received on to our systems your refund request will be immediately processed. Your refund will be credited back to the original method of payment. PayPal refunds are generally shown in your account on the following working day, and refunds to debit and credit cards tend to arrive back in to your account within 3-5 days, depending on your bank.
Customers are responsible for the cost of returning items to us and please remember that until we receive your return the items and their condition are your responsibility. You must ensure returned items are appropriately packaged to protect them in transit, we also recommend using an insured and traceable postal service to return your items. Unfortunately we are unable to issue refunds on items which are not returned in a saleable condition or in breach of our terms. If you are returning footwear please do not mark or damage the product box as this will invalidate your return, instead please wrap or pack in an outer box. The product box supplied with a product forms part of the product and must be returned in a satisfactory condition. Defaced boxes will be treated as being returned in breach of our conditions and the product will be returned to you at your cost. Delivery charges are non-refundable, please see our Terms & Conditions for information about cancelling your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have received the benefit of free delivery on your original order we may at our discretion refuse to allow free delivery on an exchange order. If you are returning a possibly faulty item please see below and / or contact us for further advice prior to returning a suspected faulty item.
Faulty items are rare, if you have a suspected faulty item please complete our online returns form and indicate that the item is suspected faulty. When you return the item to us please ensure the returns address label is fixed securely to the outside of your parcel and that your packing note or details of your name and address are included inside the returned parcel. Please note we are not able to accept items purchased from other retailers or the major brands we stock ie Barbour. Please allow 2-4 working days for the item to arrive with us and then we aim to process returns within 2-3 working days of receipt (5-7 days at peak times such as Christmas or sale). Please note we accept no responsibility for goods in transit until signed for by our returns department, and thus we are not liable for any damage to or loss of the item/s during transit. Please note that all items are checked on receipt and if found not to be faulty will be returned to you at your cost. Suspected faulty items may need to be returned to the supplier for their expert opinion before we are able to repair or replace the item. If an item is agreed to be faulty we will either repair or replace it in accordance with our Terms & Conditions.
You may return items to us for exchange or refund within 14 days of receipt, although if possible we prefer sale items to be returned within 7 days so that we are able to offer them for resale as soon as possible. You are responsible to the cost of returning items to us and their condition until we receive them. Items (including product boxes) must be returned to us in an ‘as sold’ unused, unworn, resalable condition. Items which are returned with evidence of wear or which have strong odour such as smoke or perfume will not be accepted.
Unfortunately we are only able to exchange items which have been purchased from us (The Gun Cupboard & Country Clothing Ltd.), we are not able to accept items purchased from other retailers.
Yes, customers placing orders between 1st and 20th December have until the following 10th January to return their goods for exchange or refund. All other orders are subject to our standard returns policy. Returned items can only be processed via the original order, consequently returns must be made by or in consultation with the original purchaser. Exchange orders may carry an outgoing delivery charge or further payment if a more expensive item has been chosen in exchange. Any additional payments will be charged to the original payment method used unless otherwise specifically specified and therefore needs to be authorised by the original cardholder. The exchange will also be sent to the original delivery undress unless a different address is expressly stated during completion of our online returns process. Any refunds will be made to the original payment method. We advise that any returns or exchanges of gift items are done in consultation between the recipient and the original purchaser; due to data protection we are only able to discuss details of the order with the original purchaser.
Please complete our online returns process at Please include with details of your name, address and order number with your return. Your order number can be located in the ‘My Account’ section of our website. You will require your order number and postcode in order to complete our online returns process. We are not able to accept items purchased from other retailers. It is your responsibility to return the item(s) to us in good condition, therefore please ensure your return is appropriately packaged. We recommend that you return items via a postal method which is insured and traceable in case of loss. We are not able to issue refunds or exchanges until we have received and checked your items. If you do not have proof that we have received an item and it has been lost in transit we will not be able to issue a refund.
Complete our online returns process at . In order to complete the process you will need your order number and postcode, which can be located in the ‘my account’ section of our website. Please include details of your name, address and order number in your returned parcel. It is your responsibility to return the item(s) to us. Please ensure your return is appropriately packaged, we recommend you return via a postal method which is insured and traceable.
Yes, We advise you to either call the store 01933 225667 or email . We are unable to accept items which our outside of our returns period, please see our terms for further information. We are unable to reserve items prior to receiving your return. If you wish to secure an item, please place a new order and return the unwanted item for a refund or complete our online returns process and select the required exchange items, subject to availability.
Unfortunately as we are a separate company to J Barbour & Sons Ltd items you have purchased from us cannot be returned to their stores. Items must be returned to us at The Gun Cupboard & Country Clothing Ltd. Please complete our online returns process after which we will provide our returns address. Please ensure your return is appropriately packaged, we recommend you return via a postal method which is insured, traceable and obtain a Certificate of Posting.
Unfortunately we do not have replacement belts, buckles, press-studs, buttons or similar available from stock. The only hoods that are available are the hoods listed in the relevant hoods section of our website. If you have lost the hood (and a replacement is not listed online) or other item from your jacket please contact Barbour directly to see if they are able to produce a bespoke replacement.
Unfortunately Barbour pin or lapel badges are no longer available separately from us. If you have lost your badge please contact Barbour Customer Services for more information: 0191 455 4444, or email and they may be able to assist you with a replacement.
If a product is still under guarantee and you believe it is faulty as described under the terms of the guarantee then you should return it to the retailer from whom it was purchased. If you have purchased an item from us then please return it to us with details of your name, address, order number and details of the fault. We will refund your reasonable return postage costs (up to the value of your original postage cost), so please also enclose a receipt for the postage. We reserve the right to return items to manufacturers for their expert opinion, so please allow 14 days from receipt for a return to be resolved. If items are found not to be faulty they may be returned to you at your cost.
1. You require a pan of hot water and soft cloth or sponge. 2. Choose a warm room or outside on a hot day. 3. Stand the tin in hot water to soften dressing. 4. Work the dressing well into the garment using the cloth or sponge. 5. Pay attention to seams, creases and dry patches. 6. Rub in well, don’t just paint on. 7. Do not use excess dressing. 8. For a 'factory' finish, blow evenly with a hairdryer. 9. Hang the garment overnight in a warm place.
You may return you Barbour waxed cotton garment to Barbour Customer Services to be expertly re waxed, or you may prefer to conduct the re wax yourself with Thornproof Wax Dressing (link to article on site) To re wax the garment please follow the instructions for applying Thornproof dressing above. YOUTUBE LINK If you would like to return your item to Barbour then you should securely pack your waxed jacket, enclose a covering note with your name, address and instructions for the repair and / or re wax and then return it to the following address: Customer Services, Department RR, J Barbour & Sons Ltd, Simonside, South Shields, Tyne & Wear, NE34 9PD, UK. Tel: 0191 427 4210. Please contact Barbour directly with any queries regarding your requirements.
Unfortunately there is nothing that can be done to restore your garment.
In order to remove mud, dirt, and to clean marks from the inner lining, Barbour recommend sponging with cold water only. Do not use soaps or detergents, as these will affect the performance of the wax finish. If detergent is used and damage is caused to the waxed surface, the jacket will not be weatherproof and any subsequent reproofing would not be possible. You can soak the jacket in water, as long as it is cold water only, no damage should be done. Once you have removed as much of the dirt as possible, the jacket should be hung outside on a clothesline to dry naturally. Do not put the jacket onto a direct heat source such as a radiator. Once dry, the jacket should be re waxed with Thornproof Wax Dressing (link to article on site)to restore the waterproofing.
Barbour offer a comprehensive customer services facility which has often been able to breathe new life in to jackets which have become family heirlooms. Please contact Barbour directly to discuss their service, as we do not offer repairs facility ourselves. To contact Barbour Customer Services for more information: 0191 455 4444, or email
Please contact Barbour Customer Services directly for further assistance with your item. To contact Barbour Customer Services for more information: 0191 455 4444, or email
Sponge the jacket with a soft sponge. This will diminish with wear.
Barbour recommends that you re-wax a jacket at least once each year with the Thornproof Wax Dressing (link to article on site) to preserve its weatherproof qualities. Depending on the amount of use the jacket gets, and how it is stored, this may need to be increased. If you notice that there are dry patches appearing on the jacket then you should treat these areas immediately, once the wax starts to dry out all over the jacket, it should be fully re-waxed.
We do not offer an alteration service ourselves, however Barbour do offer an alteration service for selected products. For more information please contact Barbour Customer Services at or Tel: 0191 455 4444.
Each Barbour garment has a label attached showing the washing instructions. Generally all Barbour waterproof breathable outerwear can be machine or hand-washed at 30°C. Barbour recommends that you use non-biological washing powders only and no fabric softeners as these prevent the durable water repellent treatment (DWR) from working effectively. The garments can be tumble dried at a low heat setting, but once the machine stops they must be removed from the drum immediately. Barbour recommends the use of Nikwax Tech Wash and Nikwax TX. Direct Wash-In for your breathable garments. Nikwax products are available at leading outdoor retailers. For specific washing instructions please see the garment care label on your product.
Please store in a cool dry place away from direct heat or sunlight.
Barbour zips are high quality and very rarely develop a fault. However as many are double zips, getting the knack of doing them up may be tricky at first. Ensure that both parts of the zip are as far down as possible and that they are clicked together. Then ensuring the zip pull remains at base insert the other side of the zip and then do up. Occasionally jackets are returned to us with zips which customers believe to be faulty, in the vast majority (99.9%) of cases zips are not faulty, and it’s the technique which is not quite right.
The heritage collection is slim fitting designed to follow the body’s natural contours to produce a tailored look. The lifestyle collection is an easy and tailored fit, suitable for all occasions. The classic collection is a relaxed and generous fit, for use in both the countryside and the city. The sporting collection is designed to ensure freedom of movement in specific sporting use.
The majority of products we retail have a 1 year guarantee; selected Barbour products have a 2 year guarantee. Please see the information supplied with each product for the terms of the guarantee.
Generally no, as unfortunately we are not always kept informed by our suppliers regarding future product availability. If we are aware of any future availability information we will list it on the product page, otherwise you may prefer to register your email address for an automatic notification if a product becomes available
Weatherproof refers to garments which are extremely weather resistant, but which cannot be referred to as waterproof, often due to the method of their construction. Waterproof garments are often treated with a waterproofing agent, have a laminated inner layer or have a waterproof drop liner. Waterproof garment seams must also be treated to prevent water penetrating. This is generally known as ‘taping seams’ as a waterproof tape is added at the back of the seam to prevent water ingress through the stitching. Generally weatherproof garments do not have this taping, so cannot be referred to as being completely waterproof. Weatherproof garments such as traditional Barbour waxed cotton jackets are extremely weather resistant, and providing they are maintained they will keep the worst of the weather at bay. However in some circumstances of prolonged exposure to heavy rain there may be some limited water ingress through the seams or other areas, especially if the waxed coating has not been maintained. Barbour recommend regular use of their Thornproof Wax Dressing in order to keep jackets in tip top condition, they also offer a reproofing service.
A waxed jacket is weatherproof at the time of purchase and providing it is appropriately cared for, i.e. re waxed when necessary it will retain its water repellent properties. If the jacket is allowed to dry out or is not cared for appropriately then it may not be waterproof. Please see the care booklet supplied with your jacket. Please note that some waxed cotton fabrics are not as weatherproof as others. Please see the individual product care label or product page for more information.
Detailed information regarding most fabrics is contained within our Fabric Guide at the following link - fabric guide.
Unfortunately other than the measurement information contained on the product page we do not have additional measurement information available. Barbour may be able to provide limited additional information, Tel 0191 455 4444.
No, we only retail first quality products.
Rustic is dark brown.
The different tartans are explained on the Barbour tartans blog page.

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